Popular Articles
Answering your first ticket.
Zoho Desk packs a bunch of features that are expressly there to help you respond to tickets smartly. The first of these, you've already discovered: Auto-Suggest Articles. Zoho Desk pulls up relevant articles on the ticket's content—so you can save ...
Clarifying the different settings for “Christmas unblock”
Here is a clarification on the different settings for “Christmas unblock”: Current settings (as of 18/01/2018) and what they mean NO RESTRICTION = no restriction: all blocks removed / nothing blocked "Cannot travel during Christmas" = blocked from ...
Discouraged characters in campaign application codes
Certain characters cause problems when they are used - or input - as part of an application code. The following table lists all known problematic characters and why they are discouraged: CHARACTER DISCOURAGEMENT REASON space internal technical ...
Clarifying the default decline reasons (or "campaign checks")
I can confirm that the following decline reasons (or "campaign checks") are defaults and are baked into the system: Name check (which is, for example, "Applicant/Passport Mismatch") DOB check (which is, for example, "The age of the participant does ...
How to use the "cron queue" feature (which is for queueing and scheduling emails)
How to use the "cron queue" feature (which is for queueing and scheduling emails) ---- [] We can add a “cron queue” to any campaign and then link to step 2 and link to step 3 (if a 3 step campaign) emails will be queued correctly. Agents don’t have ...